With Samatech Computers Ltd you can select a Managed IT Support Services Package tailored to suit your small, medium or corporate enterprise, at a fixed monthly cost. Guaranteed Response Times and Service Level Agreements When you chose a TechCare package with a Service Level Agreement (SLA), you have the option of choosing response times appropriate to your needs for both remote and onsite support. Onsite Support Our Managed Services Packages include regular onsite visits. In addition you may wish to have weekly, fortnightly or monthly visits.
Remote Support We provide secure remote support, no matter where you are. We use maximum security encrypted communication leaving nothing for attackers to exploit. Real Time Resolution of Issues Management of all network issues including software changes, policy violations, low disk space, unapproved network access, and monitoring of event logs. Fixed Price Support With our Premium TechCare managed service package you have the option to freeze the cost of your IT expenditure. Maintenance Maximize system performance across your entire IT network through real-time proactive monitoring of your servers and workstations.
Fast and Easy Deployment Once the decision has been made to implement our TechLive system, it is deployed with as little inconvenience to users as possible. Once established, it is quite un-intrusive, using very little memory. Software Deployment and Update Complete software installations and updates across the organization with minimal interruption to users. Real-Time Patch Management Scheduled security patch scans, patch deployment.
Comprehensive Reports Comprehensive monthly reports to keep you up to date with the management of your system. Anti-virus and Spyware You have the option of incorporating a real-time monitored Antivirus and Spyware solution to your system, leading to maximum protection of your infrastructure.
Experts’ on-demand Other benefits include:
Our managed services packages provide you with regular maintenance and the option to choose guaranteed response times and after hours support.
The following three SLA options are currently available: Platinum SLA Offers guaranteed responses to your support requests within 1 hour Gold SLA Offers guaranteed responses to your support requests within 2 hours With many years of experience in delivering end to end IT solutions to small, medium and corporate businesses you can be confident your company's IT infrastructure is in safe hands.
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